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Associate Director of Operations

Band 8d

Main area
Senior Management
Band 8d
Full time - 37.5 hours Per Week
Job ref
£75,914 - £87,754 Per Annum
Salary period
08/08/2021 23:59
Interview date

Working for Southport and Ormskirk Hospital NHS Trust offers all the benefits of coast and country living with the convenience of big city life.

We have miles of unspoilt coastline on our doorstep, attractive commuter towns, picturesque villages and stunning countryside all within easy reach. Excellent transport links mean the vibrant, historic city of Liverpool is only a short journey away. Shops, bars, restaurants, museums, galleries, a World Heritage listed waterfront and, of course, two Premiership football teams makes this a destination for travellers from across the world.

The University of Liverpool has awarded us the status of University Clinical Education Centre in recognition of the high standard of training provided for students on placement to the Trust.

We pride ourselves in providing safe, clean and friendly care, and recruit to our SCOPE values. We also offer a range of family friendly options to staff.

Please note that all successful applicants to non-medical positions will be subject to a six-month probationary period.


Job overview

We are pleased to announce that an exciting opportunity for a well-established leader to join our committed operational team has arisen. We are looking for an Associate Director of Operations to lead our Medicine and Emergency care business unit

We are seeking a candidate that has a proven track record of leading complex operational and clinical specialities in the acute sector; with a reputation of achieving challenging healthcare targets and leading and delivering significant programmes of change.

You will have excellent inter-personal, team development, leadership and communications skills. You will be committed to building positive working partnerships with senior managers, staff and a broad range of internal and external stakeholders.

You will bring a proven skill set of effective financial management and delivery, including efficiency savings, income and expenditure targets and an extensive understanding of managing multiple performance targets and a variety of NHS care pathways.

Main duties of the job

You will provide leadership and have full managerial responsibility for the Clinical Business Unit, will be responsible for the delivery of operational and performance targets, the achievement of local and national standards, human resources, quality and governance targets and budgetary control.

You will work closely with the Associate Medical Directors, to ensure optimum performance, service integration and contribute to the development of Trust services within the organisation and the local health economy

We are keen to hear from applicants who share our ambitions, are transformational and have the inclusive leadership style that will drive the delivery of high-quality patient care.

We are keen to hear from senior leaders who can inspire, influence and direct their specialty teams to achieve what our patients need from us.

Working for our organisation

Are you a resilient, dynamic and experienced NHS leader? If so you could be the next Associate Director (ADO) for our Medicine and Emergency CBU.  We would love to hear from you.

Southport and Ormskirk District General Hospitals offer a wide range of services spanning two sites.  These services include two Accident and Emergency departments, an adult unit located at Southport district general and paediatric urgent care provision at Ormskirk district general.  Both sites provide a wide variety of clinical services including inpatient care, day surgery, outpatient clinics, paediatric and maternity services.  

Our dedicated teams have worked tirelessly to support our patients and one another through the pandemic and are now focused on recovery of services and supporting staff to rest and restore. Going forward our organisation shares a passion and commitment for building on our learning, reshaping the future for our organisation starting from a strong and resilient platform.

Detailed job description and main responsibilities

To be responsible for effective service delivery and development across the clinical Clinical Business Units.

Provides strategic direction for the Clinical Business Unit Management Team and the Managers within the Clinical Business Unit.

To support and develop the Trust culture of collaborative, flexible cross-team working and commitment to delivering quality services and outcomes.

Reporting to the Deputy Chief Operating Officer, the Associate Director of Operations will provide management and leadership to all staff within the Clinical Business Units and have prime responsibility for the delivery of an efficient and effective service.

Professionally accountable to the Deputy Chief Operating Officer, the Associate Director of Operations will provide assurance for the effective and efficient delivery of services within the Clinical Business Units.

Accountable for ensuring clinical directorates deliver Operational Framework Targets, Health Care Standards and annual business plans and for developing a culture where quality and services continually improve.

Management and delivery of contractual targets and performance indicators, including operational performance standards, finance, HR, quality and governance standards.

To ensure the provision of robust business management functions to support the running of a well governed Clinical Business Unit, in line with Monitor’s Compliance Framework.

Working closely with the Associate Medical Directors, Clinical Directors, Divisional Heads of Nursing, Senior Managers and Matrons the post holder will ensure a streamlined approach to the delivery and development of operational services within the service group and will contribute to and inform the strategic direction of clinical and operational services in line with the Trust Service and Site Investment Strategy.

The post holder will support development, consultation and implementation of services and will play a key role in shaping the future configuration of services throughout the Trust and the wider health economy through collaborative working both internally and with partner organisations.

To lead, manage and influence people through a culture of promotion the health and wellbeing of the staff within the Clinical Business Unit through effective and collaborative communication.

To represent the Trust both internally and externally, as appropriate, sharing best practice and integrating this knowledge throughout the Trust.

Develop effective external contacts and relationships to ensure that the Trust is best placed to benefit from clinical networks and specialist care delivery systems including CCG’s, local authorities and other NHS bodies.

To implement the lessons learned from any incident related to a complaint or clinical audit information.

Ensure that the management structure within the Clinical Business Unit adheres to the Trust’s Standing Financial Instructions.

Advert date -21st July 2021

Closing date - 8th August 2021

Shortlisting date - 9th August 2021

Interview date - 13th August 2021

Person specification


Essential criteria
  • Educated to degree level and/or significant relevant experience
Desirable criteria
  • Management qualification, MBA or equivalent.

Knowledge & Understanding

Essential criteria
  • Significant years recent general management experience in the NHS with, responsibility for operational matters including, staff management, budgetary responsibility, performance targets, waiting list management, discharge arrangements.
  • Proven experience of service development.
  • Proven experience of change management ability
  • Experience of leading projects.
  • Experience of business planning
  • Knowledge, understanding and application of information technology.
  • Knowledge of the NHS labour market, including agency and locum arrangements
  • Sound knowledge of current NHS statutory financial requirements
  • H|igh level understanding of budgetary management.
  • Understanding of external agencies that the NHS works closely with, for example, Social Services, Emergency Services, and Voluntary Sector.
  • Understanding of the complexities and pace of change in the NHS
  • Sound understanding and implementation of Governance frameworks

Skills & Ability

Essential criteria
  • Ability to take responsibility for the full range of management responsibilities for a number of services / departments within a Division e.g. recruitment, development, performance management, appraisal, discipline etc.
  • Direct line management responsibilities
  • Evidence of change management skills
  • Able to work across organisational boundaries
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Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Chrisella Morgan
Job title
Deputy Chief Operating Officer
Email address
Telephone number
01704 704521