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Telecommunications Operator

NHS AfC: Band 2

Main area
NHS AfC: Band 2
Part time - 20 hours per week
Job ref
347- 4302545
Southport Hospital
£18,870 - £19,918 per annum (pro rata)
Salary period
30/06/2022 23:59

Working for Southport and Ormskirk Hospital NHS Trust offers all the benefits of coast and country living with the convenience of big city life.

We have miles of unspoilt coastline on our doorstep, attractive commuter towns, picturesque villages and stunning countryside all within easy reach. Excellent transport links mean the vibrant, historic city of Liverpool is only a short journey away. Shops, bars, restaurants, museums, galleries, a World Heritage listed waterfront and, of course, two Premiership football teams makes this a destination for travellers from across the world.

The University of Liverpool has awarded us the status of University Clinical Education Centre in recognition of the high standard of training provided for students on placement to the Trust.

We pride ourselves in providing safe, clean and friendly care, and recruit to our SCOPE values. We also offer a range of family friendly options to staff.


Job overview

To provide an efficient front line telecommunications service for patients, business callers and staff to the Southport and Ormskirk Hospital NHS Trust.

The communications operator will answer all calls in a polite and efficient manner and respond to all emergency calls in accordance with Trust and departmental procedures

Main duties of the job

Answer all external and internal calls to the switchboard speedily, courteously and in an efficient manner.

Transfer callers quickly and accurately to their required destination

Operate both the internal Ascom/ RF and external paging systems

Operate a two-way radio communication system

Work effectively as part of the Facilities Management team.

Ensure effective communications within the team including handover at the beginning and end of shift.

Working for our organisation

We pride ourselves in providing safe, clean and friendly care, and recruit to our SCOPE values. We also offer a range of family friendly options to staff.

Southport and Ormskirk Hospital NHS Trust provides healthcare in hospital and the community to 258,000 people across Southport, Formby and West Lancashire.

Acute care is provided at Southport and Formby District General Hospital and Ormskirk District General Hospital. This includes adults’ and children’s accident and emergency services, intensive care and a range of medical and surgical specialities. Women’s and children’s services, including maternity, are provided at Ormskirk hospital.

The North West Regional Spinal Injuries Centre at Southport hospital provides specialist care for spinal patients from across the North West, North Wales and the Isle of Man.

The Trust also provides sexual health services for the Metropolitan Borough of Sefton.

Detailed job description and main responsibilities

Please see job description and person specification for more information

Advertising Date: 20th June 2022

Closing Date: 28th June 2022

Shortlisting Date: 1st July 2022

Interview Date: 4th July 2022


Person specification


Essential criteria
  • NHS experience
  • IT
  • Skills & abilities
Desirable criteria
  • Switchboard experience
  • ECDL
  • Customer service experience


Desirable criteria
  • A - C grades
  • NHS experience
  • Customer service


Essential criteria
  • Achieved grades
  • Customer service experience

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyAge positiveDisability confident employer

Documents to download

Apply online now

Further details / informal visits contact

Angela Hunt
Job title
Access Control Manager
Email address
Telephone number
01695 656139