2nd Line IT Engineer
NHS AfC: Band 5
- 2nd Line IT Engineer
- NHS AfC: Band 5
- Fixed term: 12 months
- Full time - 37.5 hours per week
- £25,655 - £31,534 per annum
- 23/10/2021 08:00
Working for Southport and Ormskirk Hospital NHS Trust offers all the benefits of coast and country living with the convenience of big city life.
We have miles of unspoilt coastline on our doorstep, attractive commuter towns, picturesque villages and stunning countryside all within easy reach. Excellent transport links mean the vibrant, historic city of Liverpool is only a short journey away. Shops, bars, restaurants, museums, galleries, a World Heritage listed waterfront and, of course, two Premiership football teams makes this a destination for travellers from across the world.
The University of Liverpool has awarded us the status of University Clinical Education Centre in recognition of the high standard of training provided for students on placement to the Trust.
We pride ourselves in providing safe, clean and friendly care, and recruit to our SCOPE values. We also offer a range of family friendly options to staff.
Please note that all successful applicants to non-medical positions will be subject to a six-month probationary period.
2nd Line IT Engineer
Secondment / Fixed Term for 9 months
37.5 hours per week
NHS AfC: Band 5
Salary from £25,655 to £31,534 per annum
We have a vacancy for a 2nd Line IT Engineer.
The post holder will provide second line support services to the Trust’s end users, their devices (including telephones), applications and services as well as those staff from other organisations who receive those same support services under a service level agreement.
Main duties of the job
The post holder will play a key role in the following ITIL (IT Infrastructure Library) service management processes:-
- Incident management
- Problem management
- Change management
- Request fulfilment
- Release and deployment management (client assets)
Working for our organisation
Southport and Ormskirk Hospital NHS Trust provides healthcare in hospital and the community to 258,000 people across Southport, Formby and West Lancashire.
Acute care is provided at Southport and Formby District General Hospital and Ormskirk District General Hospital. This includes adults’ and children’s accident and emergency services, intensive care and a range of medical and surgical specialities. Women’s and children’s services, including maternity, are provided at Ormskirk hospital.
The North West Regional Spinal Injuries Centre at Southport hospital provides specialist care for spinal patients from across the North West, North Wales and the Isle of Man.
The Trust also provides sexual health services for the Metropolitan Borough of Sefton
Detailed job description and main responsibilities
Please see attached Job Description
Advertised Date - 13-Oct-2021
Closing Date - 23-Oct-2021
Shortlisting Date – 25-Oct-2021
Proposed Interview Date - 01-Nov-2021
Please be aware, that we may close the vacancy earlier than stated should a sufficient number of applications be received, you are therefore advised to apply at your earlies convenience.
- Degree or equivalent experience
- Microsoft certification (e.g MSCP, MSCE etc)
- ITIL foundation
Knowledge & Experience
- Worked in a service desk environment in an organisation of 50 staff or more
- Worked in an NHS service desk environment
- Knowledge of Microsoft operating systems and applications
- Worked directly fixing IT faults for users both remotely and in person
- Used Microsoft Active Directory to create and change user accounts, group membership and security permissions.
- Basic knowledge of telephone systems, analogue and/or IP
Skills and Abilities
- Good oral and written communication skills
- Able to work to deadlines and SLA targets
- Able to resolve technical and complex faults
Documents to download
Further details / informal visits contact
- Steve Conder
- Job title
- End User Services Manager
- Email address
- Telephone number
- 01695 656737